I have filed a complaint for mishandled baggage at the airport. Where do I find my mishandled baggage file reference?

Modified on Tue, 27 Feb 2024 at 10:21 AM

Your mishandled baggage file reference will be located in the PIR - Passenger Irregularity Report, which will be created by you or the staff member who registered your claim. 

In the PIR you will have a three-letter airport code followed by a numeric reference, e.g., DOH12345.

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