Why am I unable to complete the payment for my booking?

Modified on Wed, 28 Jan at 3:59 PM

Kindly check if you are using an acceptable payment method for the country of departure.

These are some of the payment methods available, subject to your country of residence:

Payment Types	Payment Methods
Credit/Debit Cards	Visa MasterCard American Express (EUR currency and USA origin bookings only)
Online Banking	FPX (MYR only)
Wallets	GooglePay AliPay (MYR only) UnionPay (MYR only) Touch’N Go (MYR only) GrabPay (MYR only) Boost (MYR only)
Cash + Miles	Avios + Listed payment methods above

These are the most common reasons for a failed payment:

• 3D Secure Authentication Failed

• Payments Declined by Card issuers

• Insufficient funds

• Card Restrictions.

The solution for the above common reasons are to check with the card issuer or to try alternative payment methods.

If you still encounter an error after the above advice, please contact us here for assistance.